Withdrawal Procedure All withdrawal requests are processed from Sunday to Friday between 9am to 6pm Dubai Time (GMT+4). All requests received outside of these hours will be processed on the next business day. The Company does not carry out funds withdrawals to bank cards held by a third party. Clients’ needs to ensure that there is sufficient free margin in their account to cover the withdrawal. If not, Client may choose to close some open positions in their account before requesting a withdrawal. The Company cannot send more funds back to the Client’s credit card than initially deposited; if additional amounts need to be withdrawn funds will be sent using an alternative payment gateway (i.e. wire transfer or any e-wallet). Funds cannot be refunded to expired credit /debit card. If a situation arises whereby the card processor is unable to process the withdrawal request, the Company’s back office team may contact the Client to discuss the alternative available methods. If there is profit made on the Client’s account or restrictions which prevent the Company from returning funds to the depositing card, the Company may return funds to its registered bank account. The Company will only be able to do this if a bank document is provided containing the relevant information. Withdrawals are processed by the Company within 24 hours of request. The funds will be posted to the Client’s: a) bank wire transfers normally take 3 – 5 business days; b) debit/credit card within one business week; c) E- wallets within 24 to 48 hours Credit Card processor Limits (per transaction): (Minimum: No minimum amount) (Maximum: up to USD2,000.00) In case of no trading activity by Client after depositing, or any form of abuse is found relating to the reimbursement policy, the Company reserves the right to reclaim any reimbursement fees, including 50% deposit commission refund. If a Client requests to withdraw funds after no trading activity, the Company reserves the right to charge the Client an equivalent amount of any banking or other payment gateways fees incurred, or 3% of the total withdrawal amount. As per general rule of AML regulations, withdrawals must be performed only through the same bank account or credit / debit card that the Client used to deposit the funds. All withdrawals will be sent in the name of the account holder. Clients may be required to present additional information and documents. The Company withdrawal fees do not cover third – party fees. The client will be solely responsible for any fees assessed by a beneficiary or correspondent bank. Any processing fees charged by the Client’s bank, which are not included in the Company withdrawal fees, may be deducted from wire proceeds. There may be a delay if the Company is unable to verify the Client’s information. The Clients are responsible for notifying the Company of any cancelled / stolen or change of details prior to requesting a withdrawal; additional documents and official letter from the Client’s bank may be required prior to effecting the amendments or cancelled / stolen cards. If an account has been deemed inactive (no trading activity) for a period of six months, the Company will apply an inactivity fee of 5 USD. These fees will be applied at the end of six month that the client has been dormant and the month thereon until the account has been classified as Active.